Responsible Gaming at jeeduzz

01 Our Commitment to Responsible Gaming

Gambling is a popular pastime enjoyed by millions of people across Bangladesh and around the world. For the vast majority of players, it remains exactly that — entertainment. However, jeeduzz recognises that for a minority of users, gambling can transition from a leisure activity into a compulsive behaviour that damages finances, relationships, and mental health. We take that risk seriously.

Our responsible gaming programme rests on three pillars: prevention (making sure players have the knowledge and tools to gamble safely from day one), intervention (identifying early warning signs and reaching out proactively), and support (providing clear pathways to help for anyone who needs it). All three pillars are active on jeeduzz at all times.

We train our customer support agents to recognise patterns of problem gambling — such as large rapid deposits, repeated failed withdrawal attempts immediately followed by re-deposits, or distressed communications — and to respond with empathy and appropriate guidance. If our monitoring systems flag a concern about your account, you may receive a welfare check from our team. This is not punitive; it is a genuine expression of care.

jeeduzz also commits to never advertising gambling to minors, never targeting players who are on a self-exclusion list with promotional materials, and never using marketing language that presents gambling as a reliable route to financial gain. Our promotions are designed for entertainment-focused adult players, not for vulnerable individuals.

02 18+ Age Restriction

During the registration process, all players are required to confirm that they are 18 years of age or older. This declaration is a binding contractual representation. Any account found to belong to a minor will be immediately closed, all funds will be withheld pending investigation, and the matter may be referred to relevant authorities.

Protecting Young People in Your Household

If you share a device or home network with children or young people, we strongly encourage you to take the following precautions:

• Always log out of your jeeduzz account when you are not actively using it.
• Never save your login credentials in a shared browser or on a shared device.
• Consider using parental control software on shared devices to block access to gambling websites.
• Keep any deposit-method credentials — bKash PINs, Nagad mPINs, bank passwords — private and secure.
• Talk to young people in your household about responsible attitudes towards money and gambling.

If you believe a minor has accessed a jeeduzz account, contact our support team immediately at support@jeeduzz. We will act swiftly and discretely to investigate and resolve the situation.

03 Signs of Problem Gambling

Problem gambling can develop gradually and is often difficult to recognise from the inside. The following checklist covers common warning signs. If you identify with several of these statements, we encourage you to reach out for support — there is no shame in doing so, and early action makes a significant difference.

• Spending more money on gambling than you can comfortably afford to lose
• Borrowing money or selling possessions to fund gambling
• Chasing losses — continuing to play to try to win back what you have lost
• Gambling to escape stress, anxiety, or personal problems
• Feeling restless, irritable, or anxious when not gambling
• Lying to family members or friends about how much time or money you spend gambling
• Neglecting work, studies, family, or social obligations due to gambling
• Failed attempts to cut back or stop gambling despite wanting to
• Thinking about gambling constantly, even when doing other activities
• Increasing the size of bets to achieve the same level of excitement

Recognising these signs in yourself — or in someone you care about — is the first and most important step. jeeduzz's support team is available at all hours to help you take the next step, whether that is setting a limit, taking a break, or requesting a full self-exclusion.

04 Player Protection Tools

jeeduzz provides a suite of practical tools that put you in direct control of your gaming activity. All tools are accessible through your account settings or by contacting our support team. There is no waiting period to activate protective restrictions — they take effect immediately upon request.

05 Self-Exclusion

Self-exclusion is the most comprehensive protection tool available on jeeduzz. When you self-exclude, your account is suspended and you will be unable to log in, deposit, or place bets for the duration of the exclusion period. You will also be removed from all promotional communications for the duration of the exclusion.

Available Exclusion Periods

• 30 days — a short break to reset your relationship with gambling
• 90 days — a medium-term pause for more significant concerns
• 180 days — a longer exclusion for players who need extended time away
• 1 year — a full-year exclusion for serious concerns
• Permanent exclusion — a lifetime ban from jeeduzz, which cannot be reversed

How to Request Self-Exclusion

To initiate a self-exclusion, contact our support team at support@jeeduzz with the subject line "Self-Exclusion Request" and specify the duration you require. Our team will process your request within one hour during business hours and within four hours outside business hours. The exclusion will be confirmed to you by email once it is active.

Returning After Self-Exclusion

For exclusions of 30 to 180 days, you may request reinstatement once the exclusion period has fully elapsed. Reinstatement is not automatic — you must submit a written request to our support team, after which there is a mandatory 24-hour reflection period before access is restored. For 1-year exclusions, the reflection period is 7 days. Permanent exclusions cannot be lifted under any circumstances.

06 Deposit & Loss Limits

Financial controls are among the most effective tools for keeping gambling within a comfortable budget. jeeduzz allows you to set granular spending limits that apply to all deposit methods, including bKash, Nagad, Rocket, Upay, and bank transfers from Dutch-Bangla Bank, City Bank, BRAC Bank, and other accepted institutions.

Setting Your Limits

Limits can be configured in Bangladeshi Taka (৳) and are applied across all payment channels simultaneously — you cannot exceed your deposit limit by switching from bKash to Nagad, for example. To set a limit, navigate to the Responsible Gaming section of your account settings or contact support directly.

Reducing a Limit

A request to reduce an existing limit — for example, lowering your weekly deposit cap from ৳10,000 to ৳5,000 — takes effect immediately. We prioritise the lower figure as soon as you confirm the change, with no delay or cooling-off requirement.

Increasing a Limit

To protect against impulsive decisions, any request to increase an existing limit is subject to a mandatory 72-hour waiting period from the time the request is submitted. During this period, the original lower limit remains in force. If you change your mind during the 72 hours, you may cancel the increase request without penalty.

We encourage all players to set deposit and loss limits as a routine habit, even if you do not currently feel at risk of problem gambling. Having a predefined financial boundary makes it significantly easier to keep gambling enjoyable over the long term.

07 Time-Out & Cooling-Off

A time-out is a short-term break from gambling that gives you space to reflect without committing to a full self-exclusion. During a time-out period, your account is temporarily suspended — you cannot log in, deposit, or wager — but your account remains open and your balance is preserved for when the period ends.

Available Time-Out Durations

• 24 hours — an overnight break to cool down after an intense session
• 7 days — a week-long pause to reassess your play habits
• 14 days — a fortnight away from the platform
• 30 days — a one-month cooling-off period

How Time-Out Differs from Self-Exclusion

A time-out is a temporary, fully reversible measure — your account automatically reopens at the end of the chosen period without any action required from you. Self-exclusion, by contrast, requires a formal reinstatement request after the period ends and involves a mandatory reflection delay. Both tools serve different needs: time-out is suitable for players who want a brief planned break; self-exclusion is for players who are seriously concerned about their gambling behaviour.

You can activate a time-out at any time by contacting our support team at support@jeeduzz. Time-outs take effect within one hour of the confirmed request. You will not receive any marketing communications from jeeduzz during an active time-out period.

08 Support & Help Contacts

If you are concerned about your own gambling or that of someone close to you, please do not hesitate to reach out. Help is available, and taking the first step is always the hardest part. The following contacts and resources are available to players on jeeduzz:

jeeduzz also encourages players to speak openly with trusted family members or friends if gambling is causing concern. Social support is one of the most powerful protective factors against problem gambling, and you do not need to face these challenges alone.