Privacy Policy for jeeduzz
Your privacy matters to us. This Privacy Policy explains what personal data jeeduzz collects from players in Bangladesh and elsewhere, how that data is used, who it may be shared with, and what rights you hold over your information. We are committed to handling your data with the care and transparency it deserves.
How jeeduzz Protects Your Privacy
The following cards summarise our core data-protection commitments. For full details, please read each section of the policy below.
End-to-End Encryption
All data transmitted between your device and jeeduzz is protected by industry-standard SSL/TLS encryption. Payment credentials and identity documents are encrypted at rest using AES-256 protocols.
Identity Verification Only
Personal identification documents submitted for KYC (Know Your Customer) verification are used solely for identity and age verification. They are never sold or shared with advertisers or unrelated third parties.
No Sale of Personal Data
jeeduzz does not sell, rent, or trade your personal data to any third party for marketing or commercial purposes. Your information is used exclusively to operate and improve your gaming experience.
You Control Your Data
You have the right to access, correct, export, or request deletion of the personal data jeeduzz holds about you. Submit a request at any time by writing to our support team.
Transparent Cookie Use
We use cookies strictly for session management, analytics, and responsible gaming monitoring. No third-party advertising cookies are placed without your awareness. Cookie preferences can be managed in your browser settings.
Marketing Opt-Out
Promotional communications from jeeduzz are entirely opt-in. You may withdraw consent for marketing emails or SMS messages at any time through your account settings or by contacting support.
01 Introduction
jeeduzz ("we", "us", "the Company", or "the Platform") is committed to protecting the privacy and personal data of all players who use our online casino and sportsbook services. This Privacy Policy describes in clear, plain English the types of information we collect, the purposes for which we use it, the circumstances under which it may be disclosed to third parties, and the rights available to you as a data subject.
This policy applies to all personal data collected through the jeeduzz website, mobile-optimised platform, customer support channels, and any other service operated under the jeeduzz brand. It covers data collected from players based in Bangladesh as well as players accessing the platform from other locations.
We may update this Privacy Policy from time to time to reflect changes in our data-processing practices, applicable regulations, or platform features. The effective date at the top of this document will be revised on each update. Your continued use of jeeduzz after any revision constitutes acceptance of the updated policy. We encourage you to review this page periodically.
If you have questions about this Privacy Policy or wish to exercise any of your data rights, please contact us at support@jeeduzz. We aim to respond to all privacy-related enquiries within five business days.
02 Data We Collect
jeeduzz collects personal data through several channels: information you provide voluntarily during registration and verification, data generated automatically through your use of the platform, and in limited circumstances, information received from trusted third-party partners for fraud-prevention and identity-verification purposes.
Information You Provide Directly
- Registration data: Full legal name, date of birth, email address, Bangladesh-based mobile number, and preferred currency (Bangladeshi Taka, ৳).
- Identity verification documents: Copies of government-issued identification such as a National Identity Card (NID), passport, or driving licence, submitted for Know Your Customer (KYC) compliance.
- Payment information: Mobile banking account details (bKash, Nagad, Rocket, Upay), bank account numbers for Dutch-Bangla Bank, City Bank, BRAC Bank, or other accepted institutions, and card details for Visa or Mastercard transactions. Full card numbers are never stored on jeeduzz servers — they are handled exclusively by our PCI-DSS-compliant payment processors.
- Correspondence: Records of communications you initiate with our customer support team via email or live chat, including the content of those messages.
- Responsible gaming submissions: Self-exclusion requests, deposit limit settings, time-out preferences, and any information you share when seeking support for gambling-related concerns.
Data Collected Automatically
- Device and technical data: IP address, browser type and version, operating system, device identifiers, screen resolution, and time zone (Bangladesh Standard Time, UTC+6).
- Usage data: Pages visited, games played, wagers placed, session duration, deposit and withdrawal history, and navigation patterns within the platform.
- Cookies and similar technologies: See the Cookies & Tracking section below for full details.
Data from Third Parties
We may receive supplementary identity and fraud-screening data from regulated third-party verification providers and payment processors. This data is used solely to verify your identity, prevent financial crime, and comply with anti-money-laundering obligations. It is not used for advertising profiling.
| Data Category | Examples | Source |
|---|---|---|
| Identity data | Name, date of birth, NID number | You / KYC provider |
| Contact data | Email address, mobile number | You |
| Financial data | bKash/Nagad number, bank account | You / payment processor |
| Technical data | IP address, device ID, browser | Automatic collection |
| Usage data | Games played, bets placed, session logs | Automatic collection |
| Communications data | Support chat transcripts, emails | You |
| Responsible gaming data | Deposit limits, self-exclusion status | You |
03 How We Use Your Data
jeeduzz processes your personal data only for specified, lawful purposes. We do not use your data in ways that are incompatible with the purposes for which it was originally collected. The primary purposes for which we process personal data are as follows:
- Account management: To create, maintain, and secure your jeeduzz account, including authentication and password-recovery services.
- Identity and age verification: To confirm that you meet the 18+ age requirement and to comply with Know Your Customer obligations before processing your first withdrawal.
- Transaction processing: To facilitate deposits and withdrawals via bKash, Nagad, Rocket, Upay, and other accepted payment channels, and to maintain accurate financial records.
- Service delivery: To provide access to casino games, live dealer tables, sportsbook markets (including BPL, IPL, T20 World Cup, and international cricket), and all other platform features.
- Customer support: To respond to your enquiries, resolve disputes, and maintain records of communications for quality-assurance purposes.
- Fraud prevention and security: To detect, investigate, and prevent fraudulent transactions, bonus abuse, money laundering, and other prohibited activities.
- Responsible gaming: To monitor for signs of problem gambling, enforce self-exclusion and deposit-limit settings, and reach out proactively where the platform's responsible gaming indicators are triggered.
- Platform improvement: To analyse aggregated usage data, identify technical issues, and improve the performance, security, and user experience of the jeeduzz platform.
- Marketing communications (opt-in only): To send promotional offers, seasonal bonuses (such as Eid or BPL specials), and platform updates to users who have explicitly opted in to receive such communications. You may withdraw consent at any time.
- Legal compliance: To comply with applicable laws, respond to lawful requests from regulatory or law-enforcement authorities, and enforce our Terms & Conditions.
We will not use your personal data for automated decision-making that produces significant legal or similarly significant effects on you without human review, except where required by anti-fraud or anti-money-laundering screening systems, in which case you may request a manual review by contacting support@jeeduzz.
04 Cookies & Tracking
jeeduzz uses cookies and similar tracking technologies (such as local storage and session tokens) to operate the platform effectively, remember your preferences, and understand how players interact with our services. This section explains the types of cookies we use and how you can manage them.
Essential Cookies
These cookies are strictly necessary for the platform to function. They enable secure login sessions, maintain your in-session game state, and ensure that the cashier operates correctly. Essential cookies cannot be disabled without significantly impairing your ability to use jeeduzz.
Analytics Cookies
We use first-party analytics cookies to collect aggregated, anonymised data about how players navigate jeeduzz — including which pages are visited most frequently and where users encounter difficulties. This data is used exclusively to improve platform performance and never to build individual advertising profiles.
Responsible Gaming Cookies
Certain cookies are used to enforce responsible gaming settings such as session time reminders and deposit-limit alerts. Disabling these cookies may interfere with the proper functioning of your responsible gaming controls and is not recommended.
Managing Cookies
You may manage or disable cookies through your browser settings at any time. Most modern browsers allow you to block or delete cookies on a per-site basis. Please note that disabling essential cookies will prevent you from logging in or using key features of jeeduzz. For detailed instructions on managing cookies in your specific browser, refer to your browser's help documentation.
05 Data Sharing & Disclosure
The following categories of third parties may receive limited personal data from jeeduzz in the course of normal platform operations:
Payment Processors
To facilitate deposits and withdrawals, we share necessary financial and identity data with our payment partners, including mobile banking operators (bKash, Nagad, Rocket, Upay) and banking institutions (Dutch-Bangla Bank, City Bank, BRAC Bank, and others). These partners process data solely to complete your transactions and are bound by their own data-protection obligations.
Identity Verification Providers
For KYC and anti-money-laundering compliance, we work with regulated third-party identity verification services. These providers may receive copies of your identity documents and biographical data to perform screening checks. Their processing is governed by strict contractual data-processing agreements.
Game Technology Providers
Our casino games are supplied by licensed game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers may receive anonymised session and gameplay data for game-integrity monitoring and technical support. They do not receive your full name, payment details, or government-issued identity documents.
Legal and Regulatory Authorities
jeeduzz may disclose personal data to law-enforcement agencies, regulatory authorities, or courts where we are legally required to do so — for example, in response to a valid court order, a financial intelligence request, or to report suspected fraud or money laundering. We will notify affected users of such disclosures where we are legally permitted to do so.
Business Transfers
In the event that jeeduzz undergoes a corporate restructuring, merger, or acquisition, your personal data may be transferred to the successor entity as part of that transaction. You will be notified of any such transfer and of any material changes to data-processing arrangements that result from it.
06 Data Retention
jeeduzz retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:
- Account and identity data: Retained for the duration of your active account and for a minimum of five years following account closure, in accordance with anti-money-laundering record-keeping obligations.
- Transaction records: Retained for a minimum of five years from the date of each transaction, as required for financial audit and compliance purposes.
- KYC documents: Retained for five years after the end of the business relationship or longer where required by applicable law.
- Customer support communications: Retained for up to three years from the date of the most recent interaction, for quality-assurance and dispute-resolution purposes.
- Usage and analytics data: Aggregated analytics data is retained indefinitely in anonymised form. Individual session logs are retained for up to 24 months.
- Marketing consent records: Retained for the duration of the consent and for three years following withdrawal of consent, as evidence of the consent basis.
When personal data is no longer required for any of the above purposes and no legal retention obligation applies, it is securely deleted or anonymised in accordance with our internal data-lifecycle procedures. Anonymised data (from which you cannot be identified) may be retained and used for statistical analysis without time limit.
07 Your Privacy Rights
As a user of jeeduzz, you hold the following rights in relation to the personal data we process about you. To exercise any of these rights, please submit a written request to support@jeeduzz. We will acknowledge your request within two business days and aim to fulfil it within 30 calendar days.
- Right of access: You may request a copy of all personal data jeeduzz holds about you, along with information about how it is being processed.
- Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or updated.
- Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected and no legal retention obligation overrides this right. Note that we are required to retain certain financial and KYC records as described in the Data Retention section above.
- Right to data portability: You may request that we provide your personal data in a structured, commonly used, machine-readable format so that you can transfer it to another service provider.
- Right to restrict processing: You may request that we temporarily suspend processing of your data in certain circumstances — for example, while a data accuracy dispute is being resolved.
- Right to object: You have the right to object to processing of your personal data for direct marketing purposes. You may also object to processing carried out on the basis of our legitimate interests, although such an objection may affect your access to platform services.
- Right to withdraw consent: Where processing is based on your consent (such as marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing that occurred prior to withdrawal.
jeeduzz will never penalise you for exercising your data rights, and exercising these rights will not affect the quality of service provided to your account (except where the exercise of a right — such as erasure — necessarily results in account closure).
08 Contact & Complaints
If you have any questions, concerns, or requests relating to this Privacy Policy or the way jeeduzz handles your personal data, please contact our support team using the details below. All privacy-related enquiries are handled by our dedicated data-protection team.
Contact email: support@jeeduzz
We aim to respond to all privacy-related enquiries within five business days. If your request involves a complex subject-access or erasure exercise, we may require up to 30 calendar days to respond fully. In such cases we will acknowledge receipt of your request within two business days and keep you informed of progress.
Complaints
If you are not satisfied with our response to a privacy concern, you have the right to escalate your complaint. While jeeduzz operates as an offshore platform and may not fall directly within the jurisdiction of a specific national data-protection authority, we take all complaints seriously and are committed to resolving them in good faith. Please send any formal complaints to support@jeeduzz with the subject line "Formal Privacy Complaint" and we will initiate our internal complaints procedure within three business days.
Your Data, Your Rights
Have a question about how jeeduzz uses your data? Our support team is available around the clock. You can also review our FAQ, explore our games, or read our full Terms & Conditions.